Product privacy charter
Privacy Policy for Products and Services
Vivstrengthio describes how personal data supports product discovery, ordering, delivery, and aftercare when you interact with vivstrengthio.ddd. The policy is written for clarity across Ireland and broader European expectations.
Who and what this covers
This policy applies to visitors and customers engaging with Vivstrengthio through the website vivstrengthio.world, email channels, phone enquiries linked to product sales, and in-person visits tied to kits, accessories, or studio guidance that involves tangible goods. It does not replace specialist professional advice outside our product scope.
When we say “we” or “us,” we mean the operational team responsible for Vivstrengthio product experiences described on this site.
Categories of product data
Depending on how you engage, we may process identifiers (name, email, phone), delivery and billing addresses, purchase history, product preferences you declare, device and browser technical data needed for security, and records of consent where marketing is involved.
Orders, accounts, and payments
Checkout flows collect the minimum needed to validate stock, calculate shipping for Irish and international routes where offered, and issue compliant receipts. Payment card data is handled by regulated payment partners; we receive confirmation tokens rather than storing full card numbers on our servers.
Optional accounts may store wishlists or saved addresses to speed repeat purchases of biodegradable-minded materials and chemical-free finish options where listed.
Shipping and logistics
Carriers receive names, addresses, and package identifiers required for tracking. Labels may show return instructions aligned with eco-friendly packaging choices when you select them at purchase. We monitor delivery exceptions to coordinate replacements without storing courier data longer than needed for those events.
Product communications
We send transactional notices such as order acknowledgement, dispatch, care notes for textiles and surfaces, and safety advisories if a batch requires attention. Separate opt-in lists cover newsletters or early access drops; you can leave those lists without affecting core order messages.
Support and warranty
Support tickets may reference serial or lot identifiers printed on product packaging. We log conversations to resolve issues consistently and to honour stated warranty periods where applicable under Irish consumer rules and our published product terms.
Photos you send
When you upload images to illustrate a seam, closure, or packaging concern, we use those files solely to validate the claim and organise a repair, exchange, or refund path. Thumbnails may be retained briefly for training internal quality notes unless you ask us to delete them sooner.
Catalog analytics
Aggregated analytics help us see which kits attract attention, how quickly pages load on phones, and whether navigation paths feel intuitive. Where cookies are involved, details appear in the cookies policy for vivstrengthio.ddd.
Legal bases
We rely on contract performance for purchases, legitimate interests for fraud prevention and site security, consent where required for optional marketing, and legal obligations for tax and accounting records tied to product revenue.
Retention schedules
Invoices and transaction evidence follow statutory retention periods in Ireland. Marketing consents refresh on a sensible cycle. Inactive accounts may be anonymised after prolonged non-use unless law requires longer storage.
Transfers and processors
Hosting, email delivery, payment, and logistics partners process data under agreements that require confidentiality and appropriate safeguards. Where data leaves the European Economic Area, we rely on approved mechanisms such as standard contractual clauses when applicable.
Your rights
You may request access, rectification, erasure, restriction, portability, or objection in line with GDPR timelines. You may also lodge a concern with the Data Protection Commission in Ireland. We respond in plain language without unnecessary delay.
- Access: confirm what we hold about your product relationship.
- Correction: update shipping or contact details when something changes.
- Deletion: ask us to remove data where no overriding obligation applies.
Data controller and Ireland
For data protection purposes, the controller of personal data processed in connection with vivstrengthio.world and related product services is Vivstrengthio, operating from 78 Thomas Street, Dublin, Ireland. Enquiries may be directed using the contact details below. Supervisory authority: you may contact the Data Protection Commission (dataprotection.ie) about matters governed by the GDPR and Irish law.
Online advertising and measurement
Where we use online advertising or measurement tools (for example conversion tracking or remarketing technologies that may include providers such as Google), we process data only as described in this policy and in line with your choices and applicable law in Ireland and the EU. Non-essential advertising or analytics technologies rely on consent where required; essential security and delivery functions may operate without advertising cookies.
We do not sell your personal data. We do not use advertising tools to infer sensitive categories prohibited by platform rules. You may withdraw consent for optional marketing cookies at any time via browser controls and our Cookies Policy process.
For Google-related ads settings you may use adssettings.google.com. For broader interest-based advertising choices in Europe, see youronlinechoices.eu. These links are provided for convenience; third-party interfaces are governed by their own policies.
Contact and complaints
Write to askuse@vivstrengthio.world, call +353 91 565 662, or visit speak-with-us.html#reach. Postal enquiries can reference 78 Thomas Street, Dublin, Ireland.
For product inspiration before you write, explore Home, Activity, or Wellness.